We Asked Our Customers One Simple Question. Here’s What They Said.
Choosing an IT provider isn’t just about technology, its about finding a partner.
Every IT company can talk about cybersecurity, backups, cloud solutions, compliance, and phone systems. But when something goes wrong, what really matters is having a team you can trust to answer the phone, solve the problem, and help your business move forward.
Recently, we asked our customers a simple question:
“How likely are you to recommend Diverse CTI to a friend or colleague?”
Our Campaign Statistics:
- 157 customer surveys sent
- 40 responses received
- 85% of respondents rated us a 9 or 10 out of 10
- We earned a Net Promoter Score (NPS) of 80, compared to an industry average of approximately 44 for Managed Service Providers.
While we’re proud of the score, the numbers only tell part of the story. What mattered most wasn’t the score itself. It was what our customers chose to say.
Our Customers Didn’t Talk About Technology
One thing was very clear as we read through the comments. Our customers weren’t talking about servers, phone systems or cybersecurity. They talked about trust, responsiveness, and a team that genuinely cares.
One customer shared something that perfectly captures what we strive for every day:
“We feel that Diverse has our back.”
That simple sentence means more to us than any statistic ever could.
Our goal has never been to simply resolve support tickets. We want every customer to know they have a technology partner who is invested in helping their organization succeed.
Customers Notice When We Go the Extra Mile
Sometimes it’s the little things that leave the biggest impression.
One customer shared:
“Thank you for coming out and getting us fixed quickly! We appreciate all you do and especially that y’all go the extra mile to take care of us. 5/5 stars, A+, 100% Rotten Tomatoes, no notes, would recommend to a friend, their mom, and probably a stranger in line at Target.”
Needless to say, that one gave our team a good laugh, but it also reminded us that people remember how you make them feel long after the issue has been resolved.
Customers Appreciate Fast Responses
Technology issues don’t wait, and neither should support.
Another customer wrote:
“Diverse has helped us for years. They are quick to respond, knowledgeable and professional.”
And another simply said:
“You are my hero, Lucas! Many thanks for getting me up and running this morning… You’re the best!”
Comments like these reinforce something we believe wholeheartedly: When technology brings work to a halt, restoring service isn’t just about fixing a computer, it’s about getting people back to work and keeping the business moving.
What Makes Our IT Team Different?
As we read through the comments, one theme kept appearing again and again.
Our people.
Customers thanked technicians by name. They called team members “rockstars.” They noticed the patience, communication, and willingness to go above and beyond.
Technology may be what we provide, but people are what make the experience exceptional.
What We Believe Great IT Support Looks Like
The feedback we received reinforces the values we’ve built our company around for more than 40 years.
Great IT support isn’t just about fixing problems.
It’s about:
- Being responsive when your business needs help.
- Building long-term partnerships instead of transactional relationships.
- Going the extra mile, even when no one expects it.
- Providing knowledgeable guidance you can trust.
- Communicating clearly without unnecessary technical jargon.
- Treating every customer like they matter.
Technology changes every day, but these principles don’t.
Does Your IT Provider Have Your Back?
Every IT provider promises great service. The difference is what customers say after they’ve worked with them.
When our customers describe their experience with Diverse CTI, they consistently mention the same qualities:
• Trust
• Going the extra mile
• Responsiveness
• Partnership
• Knowledgeable support
Those are the qualities we believe every business should expect from its IT partner.
Our Core Values are to Deliver an Unmatched Experience, Never be Mediocre, and Develop a partnership with each of our customers.
If you’re evaluating your current IT provider, ask yourself a few simple questions:
- Does your provider respond when you need help?
- Do you feel like a valued customer or just another ticket number?
- Does your IT provider go the extra mile?
- Does your technology partner have your back?
If the answer to any of those questions is “no,” we’d love the opportunity to show you what a true technology partnership looks like.
At Diverse CTI, we believe technology is only part of the equation. The real difference is the people behind it. After more than 40 years, our belief is still the same: Take care of your customers, and everything else will follow. That’s what drives us every day.
Ready to see what an IT provider who has your back looks like? Schedule a Free Consultation Today!
At Diverse CTI, we help Oklahoma businesses simplify technology with managed IT services, cybersecurity, compliance support, cloud solutions, and VoIP phone systems. While technology continues to evolve, our commitment to responsive service and long-term partnerships has remained the same for more than 40 years.
Managed IT Services for Oklahoma City & Tulsa